How to market and grow a professional services business

June 8, 2015

7 lessons I learned in my first four years of business (and a few extra tips)

How toLast week, Reputation Ink celebrated its fourth year in business. I founded the agency in June 2011 working out of my home with one large client (who we still work with), and in the last four years, we’ve grown to include over 20 clients (including many large, global corporations), six full-time employees, several freelance writers we have established relationships with, and a group of specialist agency partners we collaborate with for technical and creative support.

We have more growth ahead of us, but I’m incredibly proud of what we’ve accomplished so far. I thought I would mark our anniversary by sharing what I’ve learned about marketing and growing a professional services business over the past four years.

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What every company ought to know about social media

June 2, 2015

Lessons from Copyblogger CEO and Founder Brian Clark 

 What every company ought to know about social media

No matter how much game you think you have, your relationships start off cold.

Over time, they heat up (or should, if it’s in the cards). Some faster than others—some slower.

The same goes for brands’ relationships with their audiences. And do you know where the relationship is at its coldest? At the social media touchpoint.

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Why your content is now your brand

May 5, 2015

Tagline - MichelleI’ll admit it. Before I started my own marketing firm, I worked in other advertising and PR firms and often hated what we produced: pithy, uppity ads that sounded super clever and trendy, like a bunch of skinny, uber-hipster millennials wearing tight jeans and thick-rimmed glasses came up with them while drinking their fifth nonfat soy green-tea lattes and smirking ironically. I think this actually happened. A lot.

To me the ads, brochures, taglines, marketing “collateral” and other “stuff” we produced seemed vapid and clever for the sake of being clever — like we were trying to impress ourselves and other marketing people. Plain language, simplicity and directness were dismissed for their lack of creativity and artistic flair.

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Want to spice up your social media videos? Try Dubsmash.

April 15, 2015

Want to spice up your social media videos? Try Dubsmash.

When scrolling through Vine the other night, I came across a ton of videos with the text overlay “dubsmash.com.” How? One of my favorite celebrity Viners, Eric Stonestreet of Modern Family, was re-vining tons of these videos showing fans acting out one of his character Cam’s hysterical scenes.

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Google update: Mobile-friendliness and SEO

April 2, 2015

Are you ready for Mobilegeddon

“Starting April 21, we will be expanding our use of mobile-friendliness as a ranking signal. This change will affect mobile searches in all languages worldwide and will have a significant impact in our search results.”Google

Well our friends at Google are switching things up yet again. Effective in late April, the search engine innovators will give even more love in mobile searches to sites that are responsive or optimized for mobile. It only makes sense, and is sure to improve the experience for users on smartphones, phablets, tablets and other mobile devices.

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Why longer content works in today’s 140-character, soundbite, snackable, tweet-frenzied world

March 24, 2015

Long live long-form contentHow many times have you heard that no one reads anything longer than a 140-character tweet anymore? That our attention spans are shot due to digital information overload, multi-tasking and multi-channeling? That if you create anything longer than 200 words or 30 seconds no one will pay any attention to it? Soundbites! “Snackable” content! Tweets!

Wrong. Wrong. Wrong. (Well, except for the attention-span thing.)

While technology has certainly changed the way we think and process information, people still desire substantial information. They just consume it differently. In fact, due to the overwhelming glut of content available on the Internet today, Internet users are becoming more discerning about the content they consume, searching and scanning for content that’s worth their attention and time, and engaging more heavily with valuable, lengthy content. And in the online world — where everyone can be a publisher — the way to distinguish yourself is by producing an outstanding piece of substantial content that stands out from the rest.

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3 ways to manage content overload (as a reader)

March 17, 2015

3 ways to manage content overload (as a reader)

I churn out content every day—blog posts, magazine articles, press releases, Tweets, LinkedIn updates, the list goes on. This is, of course, not surprising, given that I’m in content marketing.

When sharing knowledge and knowhow in our professional space, we’re constantly dishing about ways you can produce better content: how to create more alluring blog posts, repurpose articles, craft the perfect social media post. But, I’m human, too. And I’m a content consumer. And, honestly, I’m overwhelmed.

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Buy me dinner first: How to nurture leads without coming on too strong

March 12, 2015

nurture leads without coming on too strong

According to a recent benchmark study by Marketo, 50 percent of leads aren’t ready to buy yet. That’s why it’s important to nurture them for a while and separate those who will never buy from those who will.

With advanced marketing automation software, companies can see a prospect’s behavior on their website virtually in real time. As consumers, we all know this on some level, but when your sales rep calls me while I’m still perusing your website or before my e-book is even finished downloading, I am forever turned off from whatever it is you’re selling.

Here’s why:

  • I haven’t had a chance to determine whether what I’ve downloaded is going to help me solve a problem, or simply take up space in my cloud
  • I stumbled upon your content while doing at least five or six things at once (and definitely don’t have time to hear a sales pitch)
  • I want to conduct additional research to compare solutions, if I’ve even identified what they are at this point

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Change the game in your career by becoming a visible expert

March 11, 2015

How I transformed my career from lawyer to ESPN reporter to sports marketing consultant by becoming a ‘visible expert’

476720863On Wednesday, March 11, I’m honored to be a panelist at the Jacksonville Women’s Leadership Forum on a panel entitled “Game Changers: Career-Defining Moments.” At just 33, why was I chosen for a panel on career-defining moments? It was probably because of that big career switch I made four years ago when I left my law practice and became ESPN’s sports business reporter on my way to becoming a nationally recognized expert on the business of college sports.

As I’ve prepared for my panel the past few weeks, I’ve been struggling to pinpoint the exact moment that changed my career.

My gut reaction was to say it was when I got my first book deal. Except, I wouldn’t have gotten that first book deal if I hadn’t written a legal journal article on the same subject or blogged about it for months afterwards. So was one of those my game-changing moment?

It took me a few weeks, but I finally figured it out. All those things — my legal journal article, my blogging, my book deal, my eventual invitation to write for Forbes and appear on television for Comcast Sports Southeast — they were all stairsteps on my way to my true game-changing moment: when I became a “visible expert” on the business of college sports.

What is a visible expert?

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‘Unfinished Business’ content marketing memes

March 6, 2015

Vince Vaughn’s new movie, Unfinished Business, hits theaters today. Co-starring Dave Franco and Tom Wilkerson, the flick features a small-business trip gone wrong. It generated buzz around the Internet earlier this week after Twentieth Century Fox and iStock created a hilarious batch of stock photos starring the Unfinished Business cast. We decided to get in on the fun by using them as a canvas for some content marketing memes. Check them out:

content marketing meme

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