The content shock is coming: what to do about it

November 13, 2014

content shockAt the beginning of this year, noted marketing thought leader Mark Schaefer of {grow} wrote a now somewhat infamous blog post titled Content Shock: Why content marketing is not a sustainable strategy. If you haven’t read it, I’d recommend taking a moment to do so. His basic theory is that we are nearing the intersection of increasing volumes of content with our limited human capacity to consume it.

In other words, as companies jump on the content marketing bandwagon in droves, pumping out blogs, e-books, reports, videos and more, it’s becoming harder and harder to get people’s attention and succeed with the strategy. Just a few years ago, if you put a blog up and plugged away at it, you were a first mover and were pretty much guaranteed to have some success and earn attention from the audiences you were trying to reach. Today it’s much harder.

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From customer retention to customer delight in 6 steps

October 23, 2014

Customer delight

Acquiring new customers is a full-time job. It’s easy to get caught up in feeding the acquisition machine and neglect those who have already evolved from visitor or lead to the prime position of customer.

HubSpot's inbound methodology

Truth is, it costs businesses 6 to 7 times more to attract a new customer than retain an existing one. So how do you go about keeping the customers you have?

It’s no coincidence that companies with great customer service are also ranked high in employee engagement and satisfaction. But you can’t have great customer service and delight first. As HubSpot’s Loree McDonald so eloquently put it, “Inspire from within and influence outwards.”

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#INBOUND14 takeaways, part 2: listen, empathize, connect

October 9, 2014

Listening sells

In my last post, I shared some inspiration from profound speakers at HubSpot’s content marketing conference, INBOUND 2014. Today I’d like to take a closer look at one of the recurring themes and what we as marketers can do to improve our efforts.

It’s common knowledge that good communicators are also good listeners. But as marketers (and perhaps creatures of habit), we tend to forget this fact and jump at the chance to talk about our product to anyone who even looks in our direction. So how can we listen more and talk less?

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Marketers and sales execs: stop annoying, start nurturing

October 2, 2014

How to convert marketing leads to customers through lead nurturing

Grow_cropped

Ever browse through a store, and a sales rep just won’t leave you alone, despite telling her that you’re “just looking”? What about getting a phone call from a sales rep just a few minutes after filling out a form on a website to download a white paper or e-book, when you’re just doing some preliminary research?

Why’s that so annoying? You’re not ready to buy—you’re just assessing your options. In marketing speak, you’re still in the “awareness” stage of the “buying funnel.” Called many things, including “purchase funnel,” “marketing funnel,” “decision journey” and more, the buying funnel is a way to describe the steps a buyer goes through as they realize they have a problem or need, educate themselves, research, compare and analyze their options, and eventually make a decision on a provider.

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Inspiration from #INBOUND14: HubSpot’s content marketing conference

September 25, 2014

 

Michelle King and I had the privilege to attend HubSpot’s INBOUND14 conference in Boston last week. The list of speakers for the event read like the New York Times Best Seller list, with some inbound marketing rock stars thrown in for good measure. From 8:30am keynotes to wall-to-wall sessions, the trip was as exhausting as it was exhilarating.

Going through my 30+ pages of notes, I’m still trying to absorb everything I heard and learned. However, I couldn’t wait any longer to share some of the inspiration I received:

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Marketing automation: what it is and why you need it

September 18, 2014

Marketing_automationVirtually every industry on the planet is being revolutionized by technology, and marketing is no different. In the past, sellers controlled the buying cycle, with salespeople acting as the first point of contact with buyers through traditional methods such as cold calls and trade shows. However, today’s buyer has all the power, putting off talking with salespeople from anywhere between 60 to 90 percent of their way through the buying cycle. Buyers are interacting with companies on their own terms—reading blogs and website content, engaging on social media, subscribing to email newsletters, attending webinars and more—then contacting salespeople when they are good and ready.

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Blog topic ideas: nine ways to beat blogger’s block

September 11, 2014

wall of post-it notes and ideas

Stuck in a rut when trying to find blog topics? Once you’ve been doing this content marketing thing for a while, you may feel like you’re running out of things to talk about. Much like writer’s block, blogger’s block is a real epidemic. There’s a time and place for repurposing, but where do you turn when you want to churn out new topics? Here are nine sources of inspiration:

1. LinkedIn groups – what are your prospects discussing with their peers? How can you help? 

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Email marketing tips: 5 moves for improving effectiveness

August 28, 2014

 

open envelope with paper; improving email open rates and CTRsAnalytics make it simple to analyze your email marketing’s effectiveness, from hard and soft bounces to click-through rates and conversion. But what do you do with that information, and how to you improve if your campaigns are below the industry average?

Here are a few benchmarks broken down by industry, courtesy of MailChimp:

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Word economy: not just good writing—good marketing

August 26, 2014

Goldfish“If I had more time, I would have written a shorter letter.” The old quote—attributed at times to Winston Churchill—says it all. Concise writing is difficult. But it’s important—not just as a matter of good writing, but for effective marketing.

In 2013, a human being’s average attention span was calculated at 8 seconds. That was down from 12 seconds in 2000. A goldfish’s attention span? 9 seconds. That’s right, we have shorter attention spans than goldfish.

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Blog checklist: content marketing tips for staying on point

August 14, 2014

candy on hook; hooking readers with optimized blog posts

Let’s face it. Even the most well thought out strategy still requires a lot of time in the execution phase to ensure your posts will attract the right readers. Here’s a quick blogging checklist for crossing and dotting all necessary letters before hitting publish:

Topic:

  • Is created with a target persona in mind – unless yours is a personal blog, it really shouldn’t be a place to freestyle and write about any topics that come to mind. What matters to your buyer personas?
  • Helps solve a problem – by doing your homework up front and creating a persona, you know what your prospects’ pain points are. How can you help alleviate them through relevant blog posts?

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