How not to make a public apology

April 1, 2014

In honor of April Fools’ Day, we recall some of the less-than-successful public apologies made by celebrities and other public figures. Believe it or not, these apologies weren’t meant as an April Fools’ joke – and their impact on the reputations of the individuals involved was anything but funny.

Elton John was right. Sorry seems to be the hardest word.

With celebrity scandals erupting on an almost daily basis, you’d think that actors, politicians and other public figures would eventually become adept at delivering public apologies. More often than not, however, at the first hint of a scandal celebrities immediately adopt one of the following apology personas:

Reputation Ink Inksights How not to make a public apology Paula Deen#1. The Victim

When celebrity chef Paula Deen was accused of making racist comments, her “apology” focused more on how the scandal had affected her instead of those who might have been offended by her remarks.

“The pain has been tremendous that I have caused to myself – and to others,” Deen said in an apparently homemade video. She later told Today’s Matt Lauer, “There’s been some very, very hurtful lies said about me….”

A public apology is no time for a self-pity party.

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Content marketing isn’t a fad. Jump in feet first with these tips.

March 27, 2014

iStock_000014129583Medium

Through the outdated lens of traditional marketing, it doesn’t really make sense… Spending time and money to create content prospects will find useful and share — without including a single sales message. But unlike skinny ties and huge hair poofs, content marketing is here to stay, and with good reason:

  • More Leads: B2B companies with blogs generate 67% more leads per month on average than non-blogging firms. (Social Media B2B)
  • More Engagement: 90% of consumers find custom content useful. (TMG Custom Media)

  • More Love: 78% of consumers believe that organizations providing custom content are interested in building good relationships. (TMG Custom Media)

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