Working with PR agencies: hold the fluff!

July 1, 2014
Reputation Ink PR agency Jacksonville

Fluff belongs on your dessert – not in your press release!

Working with a professional public relations agency can offer significant benefits for both large and small companies alike. So much so, in fact, that USC’s Annenberg Strategic Communication and Public Relations Center reports that 95 percent of all large public companies and nearly half of all small private companies rely on outside PR/marketing counsel.

In selecting a public relations firm with which to work, however, companies would do well to remember three words: Hold the fluff.

In media parlance, “fluff” is the term for the flowery language and effusive frippery in which some publicists drown their copy. Rather than simply stating the facts and letting their client’s product or project speak for itself, some PR reps seem to believe that applying a thick coating of hyperbole to their prose will catch the eye of that jaded reporter and score their client a primo placement.

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How to hook a journalist on your press release from your email subject line

June 26, 2014

156705768I recently participated as a panelist in a webinar by BusinessWire for public relations professionals who pitch to journalists covering sports. I was asked to be a panelist because of my experience as a sports business analyst and reporter for outlets such as ESPN, Forbes, and Comcast Sports Southeast. However, I also brought something to the table the other journalists on the panel did not: I’m also a public relations professional.

Before the webinar, each panelist was asked to think of three things public relations professionals should know before pitching to journalists. I think all three of us on the panel immediately went to some version of advising people to only pitch us content relevant to our reporting and our platform. I would conservatively estimate 60 percent of the pitches I receive are on topics or story angles I would never cover for any of the outlets where I report.

A larger problem I discussed, however, is that I miss pitches that are perfect for my reporting because I simply can’t read every email I receive. That’s why it’s imperative to hook journalists from the subject line of your email.

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Six ways to get the most from your public relations agency

June 24, 2014

PR_brainstormIf you’ve ever worked with a public relations agency—or any consulting firm or professional services provider for that matter—you know that the outcomes can vary widely. There are many, many PR firms out there, and their level of expertise, experience and ability to consistently deliver results varies greatly.

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Beyond the press release: 5 tactics to add to your PR toolbox

June 17, 2014

INKsights 5 tactics for your PR ToolboxIt’s one of the most overused sentences in the communications industry:

“Let’s do a press release!”

The press release is perhaps the best-known public relations tool. As a result, it tends to be the first option that comes to mind when a client or company wants to get the word out about their latest project or initiative. But there are a lot of other tools in the PR toolbox that may be more appropriate – and effective – depending upon your situation, your topic and your communications objectives.

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That’s a Wrap: PR firms’ truce with Wikipedia, LinkedIn’s new profile design, Gatorade apologizes to LeBron and more

June 13, 2014

Dog_newspaper_crop

We’re excited to launch a new feature today on INKsights. That’s a Wrap is our Friday round up of some of the week’s most notable stories in marketing, public relations, social media, digital media and content marketing. Our goal is to keep you informed so you can more effectively market and communicate in today’s ever-changing digital world.

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Writing press releases: 7 tips to improve your copy

June 3, 2014

Reputation Ink 7 tips to improve your press releasesWriting a press release doesn’t have to be hard. Some writers, intimidated by the thought of writing copy that eventually will be reviewed by professional reporters and editors, make the mistake of trying to “elevate” their writing. Long words replace short ones, sentences become more complex and the message gets lost amid a sea of technical terminology.

By keeping in mind a few simple guidelines, writers can produce shorter, more effective press releases that emphasize clear communication over impressing an editor. Employ these few simple tips, and you may just do both:

Start strong

Your lead, or opening paragraph, doesn’t have to be fancy or long-winded to get results. It should, however, follow the “inverted pyramid” formula of placing the most important information up top, followed by less important and finally background information. Reporters and editors are busy; don’t make them hunt through your copy to find your news.

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5 tips to increase your news release pick-up

May 13, 2014

5 tips to increase your news release pick-up“Why don’t my news releases get picked up?”

Just about every PR consultant has heard this lament at one time or another – often, from a prospective client who’s been trying to handle his own PR with little success. Yet even veteran communications pros have experienced the frustration of sending out a news release that never makes it past an editor’s inbox.

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Want media coverage? Four reasons to start blogging today

May 6, 2014

JournalistI’ve been doing PR for nearly two decades. DECADES. That’s a long time to be in an industry that’s somewhat young. And boy has it changed since I started out. My first job out of college was in London (long story), working for a tech PR firm during the early days of the dotcom boom. Back then, we would wine and dine journalists. A big part of my job was to invite journalists at major tech magazines to lunch at some of the nicest restaurants in London (nice gig, huh?).

At lunch, I would introduce the journalist and the client (having previously briefed each one on the other) and let them talk, randomly interspersing some commentary or questions meant to ensure the conversation went in the right direction. A bottle (or two) of wine and a really expensive meal later, and we were nearly always guaranteed a story in the publication.

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Foursquare founder’s apology for wife’s forged marathon bib fails to pass the PR test

April 25, 2014

Add Foursquare Founder Dennis Crowley and his wife, Chelsa, to the list of public figures issuing ineffective public apologies.

The situation

The Crowleys found themselves in the position of needing to make a public apology today, when Boston’s WCVB revealed that Chelsa Crowley ran this year’s Boston Marathon using a forged bib. In reality, the bib number Crowley used belonged to another runner who had qualified for the legendary event by raising thousands of dollars for a multiple sclerosis charity. That runner, Kathy Brown, discovered Crowley’s duplicity when she went looking for official marathon photos of herself and discovered images of another woman wearing her bib number. Brown was able to pinpoint the culprit because Chelsa Crowley wrote her Twitter handle across the counterfeit bib.

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The 5 As of an effective public apology

April 17, 2014

INKsights blog: how to make a public apology

Recently, we talked about that bane of celebrities and major corporations alike – the public apology – and gave a few examples of some memorable apology train wrecks. As those examples attest, far from quelling a PR crisis, a poorly worded apology can add fuel to the media fire and send the crisis spiraling out of control.

Now that we’ve discussed some of the common mistakes public entities make in their media mea culpas, let’s review the key components of an effective public apology. Given how often public figures need to issue these types of statements, it’s surprising that more celebrities and companies fail to do the following:

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